![]() Please note that the criteria in this document are therefore subject to change over time. We are aware that the COVID-19 pandemic and the response from the government and health authorities are constantly changing and developing. Guests who book through online travel agents or other third-party travel professionals are advised to contact their booking provider for information on the policies they are applying. ![]() If this is not possible, we offer 100% flexibility to postpone your reservation up to 24 hours before arrival: you may choose a later date until Maand on which the reserved hotel is operative again and offers the same terms andĬonditions or for which you agree to pay a possible difference in rate without any management fee. If we are forced to close the booked hotel for the dates booked, we will offer alternative accommodation of the same or superior quality in another of our hotels. If the booked hotel is itself quarantined during the guest’s stay, the hotel will abate or return any payments the guest would otherwise have to make in the proportion corresponding to the date on which quarantine is ordered. You can postpone the booking up to March 31, 2022, choosing a date for which the hotel offers the same terms and conditions, or agree to pay any possible difference in the room rate without any booking management fees.Ĭheck the specific conditions for each booking as some exceptions may apply in some hotels during high-demand periods and may require cancellation further in advance to avoid cancellation fees and penalties. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.įor bookings made before today, our cancellation policy is as follows.Īs of May 21, 2020, if customers are affected by travel restrictions in their country of origin or the hotel they have booked is closed for the expected dates of the stay, Meliá offers you the chance to change or cancel the booking under the following conditions:įor individual bookings made Macustomers can cancel their booking up to 24 hours before the date of arrival without any cancellation fee or penalty.įor individual reservations made before Mafor arrival dates up to Mawe offer 100% flexibility to postpone the booking up to 24 hours before the expected arrival date. May exclude periods with special event restrictions or peak demand weeks. ![]() ![]() Cancellations can be made between 1 and 7 days before the scheduled arrival date. Right now, and until March 31, 2022, all the rates that we currently have on sale can be cancelled at no cost. ![]()
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